Privacy Policy

1. Information We Collect

To provide and maintain the service, we may collect the following types of information:

• Account Information：Basic account data such as email address, username, and account settings.
• API Usage Data：API call counts, usage statistics (e.g. token usage), the types of services used, timestamps, and so on.
• Payment Information：Order records, payment status, amounts, etc. (we do not store full payment card information; such sensitive data is typically handled by third-party payment institutions).
• Technical Data：IP address, device information, browser type and version, operating system, access logs, and so on.
• Communications：Your conversations with our support team, technical support records, and related correspondence.

2. How We Use Your Information

We use your information for the following purposes:

• Service Delivery：Providing AI API services, account registration and login, identity verification, and technical support.
• Billing & Accounting：Processing orders, calculating actual usage, and generating bills and reconciliation reports.
• Service Improvement：Analyzing aggregated usage data to optimize API performance and improve product experience and feature design.
• Security & Abuse Prevention：Preventing abuse or malicious behavior, detecting abnormal usage patterns, and protecting the security of the system and users.
• Legal Compliance：Information processing necessary to comply with applicable laws, regulations, court orders, or requirements of competent authorities.

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We share it only in the following situations and only to the extent necessary:

• Service Providers：To provide necessary technical services (such as payment processing, cloud services, or infrastructure hosting), we may share relevant data with trusted partners and require them to comply with strict confidentiality and security obligations.
• Legal Obligations：When required by law, a court order, or a competent authority, we may provide the necessary information as required by law.
• Security & Fraud Prevention：To protect the rights and safety of the platform, users, or the public, and to prevent fraud, abuse, or technical threats.
• Business Transfers：In the event of a merger, acquisition, reorganization, or similar transaction, relevant data may be transferred as part of the assets; before this happens, we will notify you to a reasonable extent.

4. Data Security

We take multi-layered measures to protect the security of your information, including but not limited to:

• Encryption：Using protocols such as HTTPS/TLS to protect the security of data in transit.
• Access Control：Strict permission management and authentication mechanisms to restrict unauthorized access.
• Data Backup：Regular backups of critical data to reduce the risk of data loss or corruption.
• Security Monitoring：24/7 infrastructure security monitoring and anomalous behavior detection.
• Staff Training：Regular security and confidentiality training for relevant personnel, who also sign confidentiality agreements.

Despite our reasonable efforts, no online service can guarantee 100% security. We will continue to improve our security capabilities to the extent permitted by law.

5. Your Rights

To the extent permitted by applicable data protection laws, you may have the following rights:

• Access：Request to access or obtain a copy of the personal information we hold about you.
• Rectification：Request correction of inaccurate or incomplete information.
• Erasure：Request deletion of your personal information where legal grounds are met.
• Restriction：Request restriction of our processing of your information in certain circumstances.
• Data Portability：Request a copy of your personal information in a structured, commonly used format.
• Objection：Object to our processing of your information for specific purposes (e.g. marketing).

You can submit the above requests through the contact details provided in the footer, and we will respond within a reasonable time in accordance with applicable regulations.