Refund Policy

1. General Principles

1. Once a user has successfully purchased or topped up and started using the service, the consumed allowance or services already provided are, in principle, non-refundable.

2. If a verified RelayMe system failure prevents delivery of a paid service, we will retry delivery, restore credits, extend the service, or issue a refund. Duplicate charges and verified unauthorized transactions are also eligible for a refund.

2. Eligible Refund Cases

You may request a refund in any of these cases:

• The request is made within 7 calendar days of a first purchase and none of the purchased credits or services have been used;
• A verified system failure prevented delivery and cannot reasonably be remedied by retrying, restoring credits, or extending service;
• A duplicate charge or verified unauthorized transaction.

3. Application Process

Email support@relayme.ai within 7 calendar days of payment with your account email, order number, payment date, reason, and relevant evidence. We aim to respond with a decision within 5 business days. Report unauthorized or duplicate charges as soon as you discover them.

4. Refund Method

1. Approved refunds are returned to the original payment method. After we submit a refund, it typically arrives within 5–10 business days, depending on the payment provider or bank.

2. Promotional gifts or discounted allowances are, in principle, excluded from refunds unless expressly agreed otherwise.