This Service Agreement explains the rules under which Quguo Limited, trading as RelayMe, provides platform features, accounts, billing, and support.
1. You must ensure that your registration information is true, accurate, and complete, and update it promptly when it changes.
2. Your account and login credentials are for use only by you or your authorized persons. Please keep them safe and do not rent, transfer, or otherwise provide them to unauthorized third parties.
3. Any loss caused by your failure to safeguard your account or password shall, in principle, be borne by you.
When using the service, you must follow these rules:
1. The service is billed on a pay-as-you-go basis or under another plan agreed between you and us; the actual prices and billing methods are subject to official announcements or a written agreement between the parties.
2. You shall pay all fees due according to the agreed payment method and schedule. If you are overdue, we may suspend or terminate the service depending on the circumstances.
3. For services already provided, no refund is offered in principle unless expressly agreed otherwise by the platform (specific refund rules may be separately agreed in the Refund Policy).
We may temporarily suspend or restrict all or part of the service for system maintenance, upgrades, troubleshooting, or other reasonable causes. We will make reasonable efforts to announce this in advance or notify you by other means, but in emergencies prior notice may not be possible.
In any of the following situations, we may suspend or terminate the service to you as appropriate:
Matters not covered herein may be supplemented by the parties through supplementary agreements, product descriptions, announcements, or other means, which shall form part of these Terms. In case of conflict between these Terms and a supplementary agreement, the most recently signed or expressly agreed document prevails.
For service or billing questions, contact support@relayme.ai. We aim to respond within two business days.